Terms of Service

1. Introduction

Welcome to ParcelBuddy. By accessing our website and using our services, you agree to be bound by these Terms of Service. Please read them carefully. ParcelBuddy provides a platform that connects people who want to send parcels with verified couriers heading in the same direction. All users must register for an account to send or deliver a parcel.

2. User Responsibilities

As a user of our platform, whether a sender or a courier, you agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your account credentials.
• Comply with all applicable laws and regulations in Sri Lanka regarding the transport of goods.
• Not send or transport prohibited, illegal, or hazardous items.

3. Prohibited Items

Users are strictly prohibited from sending or carrying any items that are illegal, dangerous, or restricted under Sri Lankan law. This includes, but is not limited to: explosives, firearms, illegal drugs, hazardous chemicals, and perishable goods without proper packaging.

4. Payments

Payment Method: Cash. ParcelBuddy does not process or hold any funds — the sender pays the agreed-upon reward directly to the courier in cash when the parcel is handed over. ParcelBuddy charges no platform fee, service fee, or commission on any delivery.

5. Limitation of Liability

ParcelBuddy acts merely as a connection platform. We do not take possession of any parcels and are not liable for lost, damaged, or stolen items. Users assume all risks associated with sending and carrying parcels. However, we do enforce identity verification for all couriers to maintain a trusted community.

6. Contact

If you have any questions about these Terms, please contact us at support@parcelbuddy.lk.