Privacy Policy

1. Information We Collect

When you use ParcelBuddy, we collect information you provide directly to us, such as your name, email address, phone number, and identification documents (for travelers). We also collect data about your usage of the platform, such as the parcels you send, routes you travel, and transaction history.

2. How We Use Your Information

We use the information we collect to operate, maintain, and improve our services. Specifically, we use it to:

• Verify the identity of our travelers to ensure a safe community.
• Facilitate the matching of senders and travelers.
• Process transactions and send related information, including confirmations and receipts.
• Send you technical notices, updates, security alerts, and support messages.

3. Sharing of Information

Your privacy is our priority. We do not sell your personal information to third parties. We only share information as necessary to provide our services:

• Phone Privacy: A sender's phone number is never shown publicly. It is only shared with the single, verified traveler who has accepted the parcel delivery job.
• Legal Compliance: We may share information if required by law or to protect the rights and safety of our users.

4. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, loss, or misuse. However, no data transmission over the internet can be guaranteed as 100% secure.

5. Your Rights

You have the right to access, update, or delete your personal information. If you wish to delete your account or have any questions about our privacy practices, please contact us.

6. Contact Us

If you have any questions about this Privacy Policy, please contact us at privacy@parcelbuddy.lk.