A safer journey for everyone.

1. Before Accepting or Posting a Job

• Only accept jobs you can realistically complete on your planned route and timeline.
• Read the parcel description, weight, and any special notes before accepting — don't accept a job you can't safely carry.
• As a sender, describe your parcel honestly, including its weight, contents, and whether it's fragile.
• Agree on the reward and any handover details with the other party before confirming.

2. Handling Parcels Safely

• Inspect a parcel at pickup — if it seems tampered with, mismatched to its description, or you're uncomfortable with it, you can decline the handover.
• Keep parcels secure and upright during transport, especially anything marked fragile.
• Never open, inspect the contents of, or tamper with a parcel that isn't yours.
• Deliver directly to the intended recipient and confirm the delivery PIN before handing it over.
• Report any damage that occurs during transit to the sender and to ParcelBuddy support immediately.

3. Prohibited & Restricted Items

Never send or carry items that are illegal, dangerous, or restricted under Sri Lankan law, including but not limited to:

• Firearms, weapons, ammunition, or explosives
• Illegal drugs or controlled substances
• Hazardous, flammable, or corrosive chemicals
• Counterfeit goods or stolen property
• Live animals, unless properly permitted and agreed upon in advance
• Perishable goods without adequate packaging

If you're ever asked to carry something that feels off, you're within your rights to decline the job.

4. Meeting in Person

• Choose public, well-lit locations for handovers whenever possible.
• Share your live trip details with someone you trust if you're meeting a stranger for the first time.
• Confirm the other person's identity matches their ParcelBuddy profile before handing anything over.
• Trust your judgment — you can always cancel or walk away from a handover that feels unsafe.

5. Identity & Trust

Every courier and sender must complete identity verification before using the platform — this is why ParcelBuddy asks for a government-issued ID and a selfie holding it. Verification helps everyone on the platform know who they're dealing with, but it doesn't replace common sense: always use good judgment during handovers, and report any user who behaves suspiciously.

6. Conduct

• Communicate honestly and respectfully with senders and couriers.
• Show up for jobs you've accepted, or cancel with as much notice as possible if your plans change.
• Never ask for or offer payment outside the agreed reward, and never request sensitive personal or financial information from another user.
• Harassment, threats, or fraud of any kind will result in account suspension.

7. Reporting an Issue

If a delivery goes wrong, a parcel is damaged or lost, or another user violates these guidelines, use the dispute option on the job or contact us at [email protected]. As set out in our Terms of Service, ParcelBuddy is a connection platform and does not take possession of parcels — but we do review reports and act on accounts that put others at risk.